Terms of Service

Terms of Service

Effective Date: July 7, 2026

Marry Me Juliet ("MMJ", "Company", "we", "us", or "our")

IMPORTANT: PLEASE READ CAREFULLY

These Terms include a binding arbitration agreement and class action waiver in Section 15. By using the Services, you agree to resolve disputes through individual arbitration rather than in court or through class actions.

LIABILITY LIMITATION

Marry Me Juliet is a platform that connects people. WE ARE NOT MATCHMAKERS, MARRIAGE COUNSELORS, OR RELATIONSHIP GUARANTORS. We make no promises or guarantees about finding a partner, getting married, or relationship outcomes. See Section 13 for full limitations.

Table of Contents

  • 1. Acceptance of Terms
  • 2. Eligibility
  • 3. Your Account
  • 4. Description of Services
  • 5. User Conduct
  • 6. Prohibited Content & Conduct
  • 7. User Content
  • 8. Intellectual Property & Copyright
  • 9. Application Window Fees & Payments
  • 10. Love Loyalty Promise™
  • 11. Termination
  • 12. Disclaimers
  • 13. Limitation of Liability
  • 14. Indemnification
  • 15. Dispute Resolution
  • 16. Data Collection, Use & Retention
  • 17. General Provisions
  • 18. Contact Information

1. Acceptance of Terms

By accessing or using the Marry Me Juliet website, mobile applications, or any other products or Services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Community Guidelines, and any additional terms disclosed at the time of purchase.

By clicking "Create Account," "Continue," "I Agree," "Purchase," "Apply," or similar buttons, you agree that your action constitutes your electronic signature and acceptance of these Terms.

Certain features may require separate notices or consents, including identity and age verification, biometric or liveness processing by verification providers, precise location permissions, payment processing, and other sensitive personal information processing where required by applicable law. If you decline a required verification or consent, you may be unable to create an account or use some or all of the Services.

If you do not agree to these Terms — including, without limitation, our practice of revealing your verified legal first name to your mutual matches, as described in Section 7 (User Content) and our Privacy Policy — you may not access or use our Services, and you should not create an account or use the app at all. We may modify these Terms at any time. Your continued use after changes constitutes acceptance of the modified Terms.

Summary: By using Marry Me Juliet, you agree to these Terms and our other policies — including that your verified legal first name is revealed to your mutual matches (see Section 7). If you don't agree with any part of these Terms or with this practice, please do not create an account or use our Services at all.

2. Eligibility

You must meet ALL of the following requirements to use our Services:

  • You are at least 18 years old
  • You are legally able to enter into a binding contract
  • You are not prohibited from using our Services under applicable law
  • You have not been convicted of, or pled no contest to, a felony or crime involving violence, threats, or sexual misconduct
  • You are not required to register as a sex offender
  • You are not currently married or in a committed relationship (unless legally separated and pursuing divorce)
  • You have not been previously banned from our Services
  • You are using the Services to find a genuine romantic partner for marriage
  • You are willing and able to complete any identity, age, safety, payment, or fraud-prevention checks we reasonably require

By using our Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your eligibility at any time, including through third-party identity and age verification providers. We do not guarantee that any user is single, legally separated, divorced, unmarried, emotionally available, safe, compatible, or truthful about their relationship status or intentions.

3. Your Account

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Providing accurate, current, and complete information
  • Updating your information as necessary
  • Notifying us immediately of any unauthorized access

We may require you to complete identity or age verification before accessing certain features or continuing to use the Services. Verification may be performed by third-party providers, including Didit, and may require government-issued identification, selfie, liveness, facial image, document, device, fraud-signal, and related verification information. Refusing, failing, bypassing, or tampering with required verification may result in limits, suspension, or termination.

You may only have one account. Creating multiple accounts may result in termination of all accounts.

If your account is suspended, terminated, or banned, you may not create another account using a different name, email, phone number, device, payment method, identity, or other information.

By creating an account, you consent to receive transactional, administrative, security, legal, account-related, and service-related communications from us by email, in-app messages, push notifications, SMS, or other available methods. Marketing communications will be handled as required by applicable law.

4. Description of Services

Marry Me Juliet is an online platform designed to connect marriage-minded singles. Our Services include:

  • User profiles with photos, videos, and biographical information
  • Compatibility assessments and matching algorithms
  • Application window system for controlled matching
  • Messaging between matched users
  • Identity and age verification tools designed to support trust, age gating, and fraud prevention
  • Premium features for enhanced functionality
  • Beta, experimental, preview, or future features that we may make available from time to time

IMPORTANT DISCLAIMERS:

  • We are NOT matchmakers: We provide a platform for users to connect. We do not personally introduce users, arrange dates, or provide matchmaking services.
  • We are NOT marriage counselors: We do not provide relationship advice, counseling, or therapy services.
  • We make NO guarantees: We cannot and do not guarantee that you will find a partner, get married, or achieve any particular relationship outcome.
  • Compatibility scores are tools, not predictions: Our algorithms, compatibility scores, recommendations, rankings, filters, and matching systems are informational tools only. They do not predict relationship success, marriage compatibility, personal safety, future behavior, or any specific outcome.
  • User verification has limits: Identity and age verification confirms only certain identity-related information. It does not constitute a criminal background check, financial screening, relationship-status verification, safety screening, or guarantee that a user is truthful, safe, compatible, single, marriage-minded, or acting in good faith.
  • No duty to investigate: We have no obligation to independently investigate, monitor, verify, or continuously review users, user content, relationship status, criminal history, intentions, or offline conduct, even where identity verification is performed.
  • Beta features: From time to time, we may offer beta, experimental, or preview features. These features are provided as-is, may be modified or discontinued at any time, and may not operate reliably.

5. User Conduct

You agree to:

  • Treat all users with respect and courtesy
  • Provide truthful information about yourself
  • Use the Services only for their intended purpose
  • Follow all applicable laws and our Community Guidelines
  • Report any suspicious or inappropriate behavior
  • Not share your account credentials with others
  • Use caution, judgment, and common sense when communicating with or meeting other users
  • Not send money, gifts, financial assistance, or sensitive personal information to other users
  • Complete required identity, age, safety, payment, and fraud-prevention checks honestly and without tampering

Offline Safety Warning

You are solely responsible for using caution, judgment, and common sense when communicating with or meeting other users. Always meet in public, tell someone where you are going, and do not send money or sensitive personal information to other users.

You are solely responsible for all offline interactions and relationship decisions, including dates, travel, hotel stays, gifts, financial decisions, engagements, marriage, divorce, or any other relationship decision.

6. Prohibited Content & Conduct

You may NOT:

  • Harass, bully, stalk, threaten, or intimidate any person
  • Post or share nude, sexually explicit, or pornographic content
  • Share hate speech, discriminatory content, or content promoting violence
  • Misrepresent your identity, age, occupation, or any material facts
  • Submit false, altered, stolen, synthetic, deepfake, or misleading identity, age, liveness, payment, or verification materials
  • Solicit money, gifts, or financial assistance from other users
  • Engage in fraud, scams, phishing, or deceptive practices
  • Use the Services for commercial purposes or advertising
  • Create multiple accounts or use automated bots
  • Bypass, manipulate, interfere with, or attempt to defeat identity verification, liveness checks, fraud-detection systems, safety systems, rate limits, access controls, or platform integrity protections
  • Reverse engineer, hack, or attempt to compromise our systems
  • Violate any intellectual property rights
  • Use the Services while married (unless legally separated)
  • Promote illegal activities or substances
  • Create or attempt to create another account after suspension, termination, or ban, including with a different name, email, phone number, device, payment method, identity, or other information
  • Use the Services in violation of applicable export-control, sanctions, anti-money-laundering, or anti-terrorism laws or regulations

Violation of these rules may result in immediate termination of your account without refund.

7. User Content

You retain ownership of content you submit (photos, videos, text, and other materials). By submitting content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, use, reproduce, modify, adapt, publish, publicly display, and distribute your content for the purpose of operating, providing, securing, improving, and promoting our Services. This license continues for any copies of your content that remain in backups or in de-identified or aggregated form after deletion (see Section 16).

You represent that you have the right to submit all content and that your content does not violate any third-party rights or these Terms.

Public Profile Information & Assessment Responses

The Services are a discovery platform. Your profile information and certain content are made visible to other users of the Services, including (without limitation) your photos, videos, bio, interests, location (City, State, Country), age, verification badges, and your responses to our compatibility assessments and questionnaires (including question-by-question answers and the labels associated with them). We refer to this collectively as your "Public Profile Information." You acknowledge and agree that you are sharing this information with other users by choosing to use the Services.

YOUR ASSESSMENT ANSWERS ARE SHARED WITH OTHER USERS

Other users can view your compatibility assessment questions and answers (for example, in match-comparison and "deep dive" views) before any mutual match. Do not provide any assessment response or profile content you are not comfortable being seen by others. Once your Public Profile Information has been shown to another user, we cannot control and are NOT responsible for how that user may view, copy, screenshot, record, store, share, re-publish, or otherwise redistribute it, whether on or off the Services. You release us from any liability arising from another user's use, misuse, or redistribution of your Public Profile Information.

YOUR VERIFIED LEGAL FIRST NAME IS REVEALED TO YOUR MUTUAL MATCHES

To keep the platform authentic and marriage-minded, your verified legal first name (your "real" first name, as confirmed during identity verification) is automatically revealed to another member as soon as you and that member become a mutual match. A mutual match occurs when an application is accepted — for example, when you open an application window, receive an application, and accept it, or when a member accepts the application you sent to their window.

Upon a mutual match, both members' verified legal first names are displayed to each other in the in-app messages/chat and on each other's profile and match cards. Before a mutual match, your legal first name is withheld and a privacy-safe identity is shown to other users instead.

By creating an account and using the Services, you expressly acknowledge, agree to, and consent to the reveal of your verified legal first name to your mutual matches. Once your legal first name has been shown to a match, we cannot control and are NOT responsible for how that member may view, copy, screenshot, record, store, share, or redistribute it, on or off the Services, and you release us from any liability arising from it. If you are not comfortable with your verified legal first name being revealed to your mutual matches, do not create an account or use the app at all.

Messages transmitted through MMJ are intended for the recipient but are not end-to-end encrypted. We may access, review, scan, or process messages using automated systems and authorized personnel when reasonably necessary to operate, secure, moderate, and improve the Services; investigate abuse; enforce these Terms; comply with law; or protect user safety.

We may remove, restrict, or refuse any content that violates these Terms or that we find objectionable, at any time and without notice. Names and certain sensitive fields may be withheld from other users until a mutual match occurs, but no privacy control is perfect and we do not guarantee that any information will remain private.

You understand that other users may copy, screenshot, record, download, store, or share content displayed to them, even if such conduct violates these Terms. We are not responsible for user misuse or redistribution of content once it has been displayed.

If you voluntarily submit testimonials, reviews, wedding announcements, success stories, photos, videos, or similar materials, you grant us permission to use, reproduce, display, publish, and promote them in connection with Marry Me Juliet, unless otherwise agreed in writing or required by law.

8. Intellectual Property & Copyright

The Marry Me Juliet name, logo, "Stop Dating. Get Married.", "Find Your Forever™", "Love Loyalty Promise™", and all other trademarks, service marks, graphics, and logos are our property. You may not use them without our prior written permission.

Our Services, including all software, algorithms, designs, and content (excluding user content), are protected by copyright, trademark, and other intellectual property laws.

Marry Me Juliet owns all aggregate statistics, compatibility models, rankings, scores, algorithmic improvements, analytics, insights, de-identified datasets, anonymized datasets, machine-learning models, and other derivative works or outputs created from or relating to operation of the Services, except to the extent they contain personal information protected by applicable law.

Copyright Takedown Procedure

If you believe content on the Services infringes your copyright, you may send a copyright complaint to hello@marrymejuliet.com with the subject line "Copyright Takedown Request."

Your notice should include: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing content and information reasonably sufficient for us to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

We may remove or disable access to allegedly infringing content and may terminate accounts of repeat infringers in appropriate circumstances. If your content is removed in response to a copyright complaint, you may submit a counter-notice to hello@marrymejuliet.com that includes your physical or electronic signature, identification of the removed content, a statement under penalty of perjury that you have a good-faith belief the content was removed by mistake or misidentification, your contact information, and your consent to the jurisdiction of the appropriate courts as required by applicable law.

9. Application Window Fees & Payments

IMPORTANT: ALL APPLICATION FEES ARE FINAL AND NON-REFUNDABLE

When you pay a fee to apply to another user's application window, that payment is final and non-refundable. By submitting payment, you acknowledge and agree to all terms in this section. There are NO exceptions except as explicitly stated below.

Application Window System

Marry Me Juliet uses an "application window" system where users can open a window to receive applications from other users. Applying to another user's window requires payment of a non-refundable application fee. This system is designed to encourage thoughtful applications and genuine interest.

What You Are Paying For

The application fee is payment ONLY for the opportunity to submit your application to another user. It is NOT payment for:

  • A guaranteed response from the other user
  • The window owner viewing or reviewing your application
  • Acceptance of your application
  • A match, conversation, date, or relationship
  • Any level of service quality from the window owner
  • The window owner being active or responsive
  • The accuracy of the window owner's profile
  • Any particular outcome whatsoever

No Guarantees After Applying

BY PAYING TO APPLY, YOU ACKNOWLEDGE AND ACCEPT THAT:

  • NO GUARANTEE OF REVIEW: The window owner is not required to review, respond to, or even view your application. They may ignore all applications.
  • NO GUARANTEE OF ACCEPTANCE: The window owner has complete discretion to accept or reject any application for any reason or no reason at all.
  • NO GUARANTEE OF MATCH: Even if your application is viewed, there is no guarantee of acceptance, matching, or any further interaction.
  • NO GUARANTEE OF COMMUNICATION: We do not guarantee that any conversation, meeting, or relationship will result from your application.
  • NO GUARANTEE OF QUALITY: We do not guarantee the quality, authenticity, responsiveness, intentions, or behavior of any user whose window you apply to.
  • NO GUARANTEE OF ACCURACY: We do not verify all user-provided profile information. Profiles may contain inaccuracies or omissions.
  • NO GUARANTEE OF AVAILABILITY: The window owner may close their window, deactivate their account, or become unavailable at any time.
  • NO GUARANTEE OF TIMING: There is no guaranteed response time. Applications may never receive a response.

Window Owner's Rights

The user who opens an application window ("Window Owner") has absolute and unrestricted discretion to:

  • Accept, reject, or ignore any application for any reason or no reason
  • Close their window at any time before its scheduled end
  • Change their mind about an applicant at any time, even after initially expressing interest
  • Set any personal criteria for accepting applications, including criteria not disclosed in their profile
  • Not respond to applications for any reason, including being too busy, losing interest, or simply choosing not to
  • Prioritize certain applications over others
  • Accept some applications while ignoring or rejecting others
  • Delete their account or deactivate their profile at any time

We have no control over window owners' decisions and are not responsible for their choices, actions, inactions, or behavior. We cannot compel any user to respond to or accept any application.

Risks You Assume When Applying

By paying to apply to another user's window, you knowingly and voluntarily assume the following risks:

  • The window owner may never view your application
  • The window owner may view your application but not respond
  • The window owner may reject your application without explanation
  • The window owner's profile may not accurately represent them
  • The window owner may close their window before reviewing applications
  • The window owner may become inactive or delete their account
  • The window owner may have different intentions than stated
  • The window owner may already be in communication with other applicants they prefer
  • Technical issues may affect the delivery or display of your application
  • Your application may compete with many other applications
  • You may receive no benefit whatsoever from your payment

Refund Policy - Application Fees

ALL APPLICATION FEES ARE FINAL AND NON-REFUNDABLE.

You will NOT receive a refund if:

  • Your application is rejected or ignored
  • The window owner does not view your application
  • The window owner does not respond to you
  • You change your mind after applying
  • You are not satisfied with the outcome
  • The other user's profile was not what you expected
  • You do not receive a match, conversation, or any further interaction
  • The window owner's account is suspended or deleted
  • The window owner becomes inactive or unresponsive
  • You believe the window owner's profile was inaccurate or misleading
  • The window owner initially expressed interest but then changed their mind
  • You had technical difficulties viewing the window owner's profile
  • You made an accidental purchase or applied to the wrong window
  • You were not satisfied with the window owner's response time
  • You found a match elsewhere and no longer need the service
  • Any other reason related to the other user's actions or inactions
  • Any dissatisfaction with the service, other users, or outcomes

Limited Refund Exceptions

Refunds may be considered ONLY in the following extremely limited circumstances:

  • Duplicate charges: If you were charged multiple times for the same application due to a verified technical error on our platform
  • Platform technical failure: If a verified technical failure on our platform prevented your application from being submitted (not delivered, displayed, or reviewed - only submitted)

All refund requests are subject to our review and approval. We reserve the right to deny any refund request in our sole discretion. The burden of proof is on you to demonstrate that a refund exception applies.

By Submitting Payment, You Acknowledge and Agree:

  • You have read and understand this entire section
  • You understand the fee is for the opportunity to apply, nothing more
  • You accept that the outcome is entirely at the other user's discretion
  • You waive any right to a refund except as explicitly stated above
  • You will not dispute the charge with your payment provider based on dissatisfaction with the outcome
  • You understand we are not responsible for other users' decisions or actions
  • You assume all risks associated with applying to another user's window
  • You have reviewed the window owner's profile and made an informed decision to apply
  • You understand that payment is due immediately upon applying and is non-refundable
  • You acknowledge that other users have no obligation to you regardless of your payment
  • You release Marry Me Juliet from any liability related to the outcome of your application
  • You agree not to file chargebacks or payment disputes based on dissatisfaction with outcomes

Chargebacks and Disputes

By using the Services and submitting payment for applications, you agree that application fees are non-refundable as stated above. Fraudulent, abusive, or bad-faith chargebacks may result in account suspension, termination, collection activity, or other remedies available to us.

10. Love Loyalty Promise™

The Love Loyalty Promise is a discretionary profit-sharing program, subject to the following terms:

CRITICAL DISCLAIMERS:

  • NOT EQUITY OR INVESTMENT: The Love Loyalty Promise is promotional in nature and creates no ownership interest, investment right, security, equity interest, vested right, or contractual right to any future payment. It does NOT represent equity, ownership, shares, securities, or any investment in Marry Me Juliet.
  • NO GUARANTEED PAYOUT: Payouts are entirely discretionary and conditional upon company profitability, verification requirements, and program rules. If profits are zero or insufficient, payouts will be zero.
  • NOT A PROMISE OF MARRIAGE: The program rewards couples who get married, but we make no promise or guarantee that you will get married or find a partner.
  • SUBJECT TO CHANGE: We reserve the right to modify, suspend, or terminate the program at any time in our sole discretion.

Eligibility Requirements:

  • Both partners must have met on Marry Me Juliet
  • Both partners must have completed the compatibility assessment
  • Couples must be legally married and provide valid marriage documentation
  • Annual verification of continued marriage is required
  • All program rules and verification requirements must be satisfied

Program Limitations:

  • Limited to first 50 qualifying couples total
  • Payouts occur only when profitability triggers a distribution
  • Tier allocations and payouts are determined solely by Marry Me Juliet
  • We reserve the right to verify all claims and deny ineligible applications
  • Program may be terminated at any time; existing qualified couples may or may not receive payouts based on program status at termination

By participating in the Love Loyalty Promise, you acknowledge these terms and waive any claims for guaranteed payouts.

11. Termination

By You: You may delete your account at any time through your account settings if your account is active and deletion functionality is available to you. When you voluntarily delete your account, we remove your personal profile data from the active Services and instruct applicable identity-verification providers, including Didit where applicable, to delete associated verification personal data, subject to legal, security, fraud-prevention, backup, payment, and recordkeeping exceptions described in these Terms and our Privacy Policy. We may retain de-identified, anonymized, or aggregated data that no longer reasonably identifies you and information we are permitted or required to keep for legal, security, fraud-prevention, backup, financial, and recordkeeping purposes.

By Us: We may suspend or terminate your account at any time, with or without cause, with or without notice, including for:

  • Violation of these Terms or Community Guidelines
  • Fraudulent or illegal activity
  • Behavior that harms other users or our business
  • Extended inactivity
  • Any reason in our sole discretion

If we suspend, ban, remove, or terminate an account for safety, fraud, abuse, impersonation, duplicate-account creation, chargeback abuse, or other policy violations, we may retain information reasonably necessary to prevent re-registration, investigate abuse, enforce these Terms, protect users, preserve evidence, and maintain platform integrity. This may include retaining verification-related references or records through our service providers where permitted by law.

Upon termination, your license to use our Services ends immediately. We are not liable for any termination.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • The Services will be uninterrupted, secure, or error-free
  • Any defects will be corrected
  • User content is accurate, reliable, or complete
  • You will find a compatible partner or get married
  • Our algorithms, compatibility scores, recommendations, rankings, filters, or matching systems predict relationship success, marriage compatibility, personal safety, future behavior, or any specific outcome
  • Other users are who they claim to be, are truthful, safe, compatible, single, marriage-minded, or acting in good faith
  • Identity or age verification constitutes a criminal background check, financial screening, relationship-status verification, safety screening, or guarantee of any user's intentions or conduct
  • Any particular outcome will result from using our Services

WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, WHETHER ONLINE OR OFFLINE. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. IDENTITY AND AGE VERIFICATION CONFIRMS ONLY CERTAIN IDENTITY-RELATED INFORMATION. WE DO NOT GUARANTEE THAT ANY USER IS SINGLE, LEGALLY SEPARATED, DIVORCED, UNMARRIED, EMOTIONALLY AVAILABLE, OR TRUTHFUL ABOUT THEIR RELATIONSHIP STATUS.

NO DUTY TO INVESTIGATE USERS. WE HAVE NO OBLIGATION TO INDEPENDENTLY INVESTIGATE, MONITOR, VERIFY, OR CONTINUOUSLY REVIEW USERS, USER CONTENT, RELATIONSHIP STATUS, CRIMINAL HISTORY, INTENTIONS, OR OFFLINE CONDUCT, EVEN WHERE IDENTITY VERIFICATION IS PERFORMED.

YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH COMMUNICATING WITH, MEETING, DATING, TRAVELING WITH, BECOMING ENGAGED TO, MARRYING, OR OTHERWISE INTERACTING WITH OTHER USERS, WHETHER ONLINE OR OFFLINE. USE CAUTION, JUDGMENT, AND COMMON SENSE; MEET IN PUBLIC, TELL SOMEONE WHERE YOU ARE GOING, AND DO NOT SEND MONEY OR SENSITIVE PERSONAL INFORMATION TO OTHER USERS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • NO LIABILITY FOR USER CONDUCT: We are not liable for any conduct, actions, or inactions of any user, whether online or offline, including harassment, fraud, misrepresentation, or any harm caused by other users.
  • NO LIABILITY FOR RELATIONSHIP OUTCOMES: We are not liable for any outcome of any relationship or interaction that results from using our Services, including but not limited to: failed relationships, divorce, emotional distress, financial loss, or any other harm related to relationships formed through our platform.
  • NO LIABILITY FOR MARRIAGE OUTCOMES: We make no promises about marriage and are not liable for any claim that you did not get married, that your marriage failed, or for any aspect of your marriage or divorce.
  • NO CONSEQUENTIAL DAMAGES: We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
  • MAXIMUM LIABILITY: Our total liability for any claim arising from or relating to these Terms or our Services shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.
  • LOVE LOYALTY PROMISE: We have no liability if the Love Loyalty Promise program provides no payout, a reduced payout, or is terminated. The program is discretionary and not guaranteed.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Marry Me Juliet, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of our Services
  • Your violation of these Terms
  • Your content or conduct
  • Your interaction with other users
  • Your violation of any rights of another person
  • Any relationship or marriage formed through our Services

15. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution

Before filing any arbitration or legal action, you must first attempt to resolve the dispute informally by contacting us at hello@marrymejuliet.com. We will attempt to resolve the dispute within 60 days.

Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or our Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in English in the county of your residence (or another mutually agreed location).

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. You waive the right to participate in any class action or collective arbitration.

Jury Trial Waiver

YOU WAIVE YOUR RIGHT TO A JURY TRIAL for any claims covered by this arbitration provision.

Exceptions

Either party may bring claims in small claims court if eligible. Either party may seek injunctive relief in court for intellectual property infringement.

Opt-Out

You may opt out of this arbitration provision by sending written notice to hello@marrymejuliet.com within 30 days of first accepting these Terms. The notice must include your name, address, email, and a clear statement that you wish to opt out.

16. Data Collection, Use, Retention & Deletion

This Section describes our rights regarding the data associated with your use of the Services. It supplements our Privacy Policy, which describes in more detail what we collect and the choices available to you. To the extent permitted by applicable law, you consent to the practices described in this Section and in the Privacy Policy.

16.1 Personal Information We Collect

We collect and generate personal information in connection with the Services, including: account and contact details; identity and age-verification information processed by us or providers such as Didit; government ID, selfie, facial image, liveness, biometric or biometric-adjacent verification information where applicable; profile information, photos, and videos; compatibility assessment questions and answers; messages and other communications; payment and transaction information; location and approximate-location information; device, log, usage, fraud-signal, and analytics information; cookies and similar technologies; and inferences, scores, and other information we derive from the foregoing. See the Privacy Policy for specifics.

16.2 How We Use Personal Information and Technology Rights

Subject to applicable law and our Privacy Policy, we collect, store, use, process, analyze, combine, and derive inferences from your personal information to operate, secure, personalize, and improve the Services; conduct research and statistical analysis; provide customer support; and communicate with you about the Services. We do not sell your personal information.

Messages are not end-to-end encrypted. We may access, review, scan, or process messages and related metadata using automated systems and authorized personnel when reasonably necessary to operate, secure, moderate, and improve the Services; investigate suspected abuse; enforce these Terms; comply with legal obligations; or protect user safety.

We may use user content, assessment responses, behavioral data, de-identified data, aggregated data, and derived information to develop, test, train, evaluate, improve, and operate our matching algorithms, recommendation systems, safety tools, fraud-detection systems, analytics tools, artificial intelligence systems, machine-learning models, and future products.

16.3 We Do Not Sell Your Personal Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose data only to: (a) service providers who process it on our behalf under contract (such as hosting, payments, identity verification, analytics, and communications); (b) other users, as shown in your profile and described in Section 7; (c) authorities or others when required by law or to protect rights, safety, and the integrity of the Services; and (d) a successor in connection with a merger, acquisition, financing, or sale of the business. See our Privacy Policy for details.

16.4 De-Identified & Aggregated Information

We may convert personal information into de-identified, anonymized, pseudonymized, randomized, or aggregated form that does not reasonably identify you. Such information is not treated as your personal information and may be retained and used by us indefinitely for analytics, research, safety, product improvement, algorithm development, artificial intelligence and machine-learning improvement, and other lawful business purposes, including after you delete your account. We do not sell this information.

16.5 Retention & Account Deletion

When you voluntarily delete your account, we remove your personal profile data from the active Services and instruct applicable identity-verification providers, including Didit where applicable, to delete associated verification personal data. External provider deletion is handled on a best-effort basis and may depend on provider systems, available identifiers, legal requirements, and retention exceptions. We may, however, retain information in the following circumstances:

  • Didit and identity verification: When you permanently and voluntarily delete your MMJ account, we instruct applicable identity-verification providers, including Didit, to delete associated verification personal data where available and legally appropriate. This voluntary self-delete process is separate from safety, fraud, or administrative enforcement actions.
  • Banned, suspended, or removed users: If a user is banned, suspended, terminated, or removed for safety, fraud, abuse, impersonation, duplicate-account creation, payment abuse, chargebacks, or policy violations, we may retain information and verification-related references reasonably necessary to prevent the user from creating a new account, protect users, investigate abuse, enforce our Terms, and maintain platform integrity.
  • De-identified / anonymized information: We may strip or randomize the identifiers that connect information to you and retain the resulting de-identified or aggregated information indefinitely because it no longer reasonably identifies you.
  • Legal, security, and safety: Information we are required or permitted to keep to comply with legal obligations, enforce our agreements, resolve disputes, prevent fraud or abuse, protect safety, and maintain records of banned or removed users.
  • Backups: Residual copies that persist in routine encrypted backups for a limited period before being overwritten.
  • Transactions: Payment and transaction records retained for accounting, tax, audit, and legal compliance purposes.

Deletion does not obligate us to recall personal information already shared with, shown to, copied, screenshotted, stored, or redistributed by other users or third parties, and does not require us to delete de-identified or aggregated information.

16.6 Security; No Guarantee

We use commercially reasonable measures to protect personal information, but no system, storage, or transmission method is completely secure. We cannot and do not guarantee that personal information will not be accessed, disclosed, altered, lost, or destroyed by unauthorized parties, and you use the Services at your own risk.

16.7 International Transfers & Consent

We may store and process personal information in the United States and other countries whose data-protection laws may differ from those of your jurisdiction. Our service providers, including hosting, payment, communications, analytics, and verification providers, may also process personal information in multiple jurisdictions. By using the Services, you consent to such transfers and to the collection, use, disclosure, retention, de-identification, and deletion practices described in this Section and in our Privacy Policy. In the event of any conflict regarding the handling of personal information, the Privacy Policy controls.

17. General Provisions

  • Governing Law: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
  • Entire Agreement: These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Marry Me Juliet.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
  • Assignment: You may not assign these Terms. We may assign our rights without restriction.
  • Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
  • Headings: Section headings are for convenience only and have no legal effect.
  • No Special Relationship: Nothing in these Terms creates a fiduciary, agency, partnership, employment, counseling, therapy, matchmaking, advisory, or special relationship between you and Marry Me Juliet.
  • Survival: Sections relating to user content licenses, intellectual property, payments, refunds, chargebacks, disclaimers, limitation of liability, indemnification, dispute resolution, data rights, termination, and any other provisions that by their nature should survive termination will survive account deletion or termination.
  • Beta Features: Beta, experimental, or preview features are provided as-is, may be modified or discontinued at any time, and may not operate reliably.

18. Contact Information

Marry Me Juliet

All Inquiries: hello@marrymejuliet.com

Support Portal: Contact Form

By using Marry Me Juliet, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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